> For the complete documentation index, see [llms.txt](https://contactharald.gitbook.io/contact-harald-legals/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://contactharald.gitbook.io/contact-harald-legals/whs-ask-harry/standard-use/pocket-calls-and-idle-calls.md).

# Pocket calls and idle calls

Occasionally the calling party may accidentally make a call to the Ask Harry service, or not properly hang up the call.

A pocket call, also known as a butt dial or pocket dial, is a situation where a mobile phone makes a call unintentionally, typically from inside a pocket or purse. This can happen when the phone is not properly locked or if the user accidentally presses a button or touches the screen.

Ask Harry will cut off the call after approximately two minutes, if it does not hear a command, or if there is silence or just background noise.

Please be aware that repeated pocket calls will incur charges for each call.

<table><thead><tr><th width="249">Description</th><th width="151.33333333333331">Cutoff Duration</th><th>Example situation</th></tr></thead><tbody><tr><td>Call silence or minimal background sound</td><td>Two minutes </td><td>Ask Harry is accidentally called for example, a pocket call</td></tr><tr><td>Background voices, activity and sounds (but no Ask Harry requests)</td><td>Two minutes</td><td>The receiving party believes they have pressed hang up, but they did not</td></tr></tbody></table>